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Rob Garber  /  Parkville, MD

Seventeen years turning manual operations into automated systems. The newest one happens to think.

Systems Administrator turned AI engineer — applying two decades of production infrastructure discipline to agentic AI systems.

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17 YRS ENTERPRISE INFRASTRUCTURE · TANIUM · AZURE · CROWDSTRIKE · POWERSHELL & GRAPHQL AUTOMATION · APPLIED AI: AGENTIC TOOL CALLING · 17 YRS ENTERPRISE INFRASTRUCTURE · TANIUM · AZURE · CROWDSTRIKE · POWERSHELL & GRAPHQL AUTOMATION · APPLIED AI: AGENTIC TOOL CALLING ·
0 Years
enterprise infrastructure
0 Core platforms
owned end-to-end
0 Critical systems
lost on my watch

Most people learning to build AI agents have never operated anything that couldn't afford to go down. I have. For seventeen years I was the one who got paged when a mortgage lender's endpoints, identity, or infrastructure broke — and my answer was always the same: automate the failure point so it can't happen twice. The AI agent I built in 2025 wasn't a new instinct. It was the same one, aimed at a harder problem.

Track Record

Same instinct, new domain

Find the manual, repetitive, error-prone process. Replace it with something reliable. That's been the job for seventeen years — the AI agent is the newest place I've applied it, not an exception to it.

SYS · 2009 – 2026

Automating endpoint operations at scale

Deployed and scaled Tanium across the organization's device fleet, then went further — writing custom scripts and GraphQL API integrations to automate operational actions like remote reboots and compliance remediation, cutting manual effort out of routine endpoint work fleet-wide.

  • Tanium GraphQL API
  • PowerShell
  • Compliance automation

AI · 2025

Applying it to an AI agent

Designed and built an internal IT operations assistant in Google Gemini AI Studio — system prompts, tool schemas, and self-correcting logic wired into that same Tanium GraphQL API plus Zendesk, so it could investigate and act, not just answer. Demonstrated to leadership and recognized for its reliability and its potential to scale IT support.

  • Gemini AI Studio
  • Agentic tool calling
  • Self-correcting logic

Service Log

Seventeen years, one employer, escalating scope

  1. 2004 — 2008

    Technical Support Specialist, TechConnection

    Stevenson University · Maryland

    Campus helpdesk for a high-volume, diverse user base — hardware, software, network, and account issues, plus the customer-service instincts that a pure technical career rarely teaches.

  2. 2008

    B.S., Computer Information Systems

    Stevenson University

  3. 2009 — 2026

    Systems Administrator, First Home Mortgage

    Maryland · 17-year tenure

    Owned the endpoint, cloud, and security posture of a financial services organization's device fleet end-to-end — through platform migrations, a growing attack surface, and a shift from pure infrastructure into AI-driven operations.

    • Built & ran a hybrid Intune / SCCM environment for fleet-wide imaging, compliance, and software distribution.
    • Deployed and scaled Tanium for endpoint visibility and patching; wrote custom GraphQL API integrations to automate remote actions like reboots.
    • Owned Azure VM infrastructure, backup, and disaster recovery, plus Druva cloud backup for business continuity.
    • Hardened the endpoint security stack — CrowdStrike Falcon, GlobalProtect VPN, Credential Guard, Windows Hello, MFA.
    • Automated broadly across Microsoft 365 and system administration with PowerShell.
    • Designed & built an internal AI-powered IT operations assistant — the project that pointed the next seventeen years in a new direction.
  4. Ongoing

    Professional Development

    Microsoft Azure Fundamentals coursework

Instrument Panel

What I operate

SYS · ENDPOINT

Endpoint & Automation

  • Tanium — patching, compliance, scripting
  • Tanium GraphQL API
  • Microsoft Intune
  • SCCM — imaging & software deployment
SYS · CLOUD

Cloud & Virtualization

  • Microsoft Azure — VMs, backup & recovery
  • VMware
  • Hyper-V
SYS · SECURITY

Security & Data Protection

  • CrowdStrike Falcon
  • Druva cloud backup
  • GlobalProtect VPN
  • Credential Guard, Windows Hello, MFA
SYS · SCRIPTING

Scripting, APIs & Admin

  • PowerShell
  • Tanium API development
  • PRTG Network Monitor
  • Microsoft 365 & identity
AI · INTELLIGENT AUTOMATION

AI & Agent Engineering

  • Google Gemini AI Studio
  • Agent design & tool calling
  • Prompt & system-prompt engineering
  • Tanium / Zendesk tool integrations
  • Cloud Run
  • Reliability & self-correction patterns for agentic systems

Open a Channel

Let's build the next thing.

I'm looking for an AI Engineer role where infrastructure fluency is an asset, not a gap — agentic systems, AI-driven operations, or platforms where reliability actually matters.

Reach out on LinkedIn /in/robertegarber

Status: open to AI Engineer roles · Parkville, MD · open to remote